Privacy Policy

The Plant Factory
ABN 67 672 692 198
Unit 24, 21 Marigold St
Revesby, Sydney NSW 2212
Australia
Email: contact@theplantfactory.com.au

Last updated: 3 March 2026

1. Introduction

This Privacy Policy describes how The Plant Factory ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.theplantfactory.com.au (the “Site”).

By using our Site and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised “Last updated” date.

3. What Personal Information We Collect

The types of personal information we collect depend on how you interact with us.

Information You Provide Directly

When you place an order, create an account, or contact us, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Order details and purchase history
Account login information
Communications sent to us

If you choose not to provide certain information, we may not be able to process your order or provide certain services.

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing behaviour, including:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral sources

We collect this information using cookies, pixels, and similar tracking technologies.

Information from Third Parties

We may receive information from:

Shopify (our ecommerce platform)
Payment processors
Shipping and fulfilment partners
Marketing and advertising platforms (such as Meta, Google, TikTok, Pinterest)

Payment details (such as credit card information) are processed securely by third-party payment providers and are not stored by us.

4. How We Use Your Personal Information

We use your personal information to:

Order Fulfilment

Process payments
Ship products
Manage returns and exchanges
Send order confirmations and updates

Customer Service

Respond to enquiries
Provide support

Marketing & Advertising

Send promotional emails (if you opt in)
Show you relevant advertising on third-party platforms
Improve targeting and customer experience

You can unsubscribe from marketing emails at any time using the link in our emails.

Website Improvement

Analyse user behaviour
Improve site functionality
Optimise user experience

Security & Fraud Prevention

Detect and prevent fraudulent activity
Protect our business and customers

5. Cookies

We use cookies and similar technologies to:

Enable core website functionality
Remember your preferences
Analyse website performance
Deliver personalised advertising

You can adjust your browser settings to refuse cookies. Please note that some features of the Site may not function properly if cookies are disabled.

For more information on Shopify cookies, visit:
https://www.shopify.com/legal/cookies

6. How We Share Personal Information

We may share your personal information with:

Shopify (our ecommerce platform)
Payment processors
Shipping and logistics providers
IT and cloud service providers
Marketing and advertising partners

We only share information necessary to perform these services.

We may also disclose information if required by law, or in connection with a business restructuring or sale.

We do not sell your personal information for profit.

7. User-Generated Content

If you submit reviews, testimonials, or other public content on our Site or social platforms, that information may be publicly visible.

We are not responsible for how third parties use publicly available information.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Data Security & Retention

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure.

We retain personal information only as long as necessary to:

Fulfil orders
Meet legal obligations
Resolve disputes
Enforce agreements

11. Your Rights (Australian Customers)

Under Australian privacy law, you may request:

Access to the personal information we hold about you
Correction of inaccurate information

To make a request, contact us at:

📧 contact@theplantfactory.com.au

We may need to verify your identity before processing your request.

12. International Customers

If you access our Site from outside Australia, your information may be transferred to and processed in Australia or other countries where our service providers operate.

By using our Site, you consent to this transfer.

13. Complaints

If you have a complaint about how we handle your personal information, please contact us at:

Email: contact@theplantfactory.com.au
Address:
The Plant Factory
Unit 24, 21 Marigold St
Revesby, Sydney NSW 2212
Australia

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au

14. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

The Plant Factory
ABN 67 672 692 198
Unit 24, 21 Marigold St
Revesby, Sydney NSW 2212
Australia