Warranty

Warranty Policy

At The Plant Factory, we are committed to providing you with high-quality artificial plants. Please review our updated warranty policy below:

6-Month Warranty:

  • We offer a 6-month warranty on our artificial plants, starting from the date of purchase.

Quality Assurance:

  • Every item undergoes rigorous inspection to ensure it meets our quality standards before being shipped.

Warranty Process:

  • In the unlikely event that you encounter any issues with your purchase, please follow these steps:
    1. Contact our customer support team within the 6-month warranty period.
    2. Provide photos or videos clearly showing the issue.
    3. Describe the problem in detail.

Resolution Options:

  • Upon review of the provided information, we may offer one of the following resolutions:
    • Compensation for minor issues.
    • Return and replacement of the item.
    • Full refund if the issue cannot be resolved.

Transportation Issues:

  • If your item is damaged during transportation, please contact us within [insert number of days] days of receiving your order.
  • In cases where leaves have become detached during transport, you can easily reattach them using super glue.

Contact Us:

Thank you for choosing The Plant Factory!